See below a selection of most commonly asked questions regarding pre-orders.
Pre-order is an order for a model which is not currently located in our warehouse.
When a model is available as pre-order, this means that the product has been produced and is in transit to our warehouse.
The date when the model will arrive in our warehouse is visible on the product page. This is also the date when the product will be shipped out to you.
The date when the model will arrive in our warehouse is visible on the product page. This is also the date when the product will be shipped out to you.
In the rare situation of a delay in the shipment date, you will be notified via email.
Full payment is needed for pre-order models.
Yes, pre-order models can be returned and exchanged.
The same return and exchange policy applies to pre-order products and all other products on our website.
For further information please check the returns and exchange sections.
You will receive a tracking link from DHL as soon as the package has been sent out. With this tracking link you will be able to have updated information on the package location and the expected delivery date.
