Privacy policy

Privacy Policy.

Your privacy is important to us, therefore in this section, we explain what data we collect from users, how we use it and for what, among other indications. Those over 14 years of age may register as users without the prior consent of their parents, guardians or legal representatives. In the case of children under 14 years of age or identified as “legally incapable”, we will always need parental consent, or the guardian or legal representative.

We will never ask for more information than we really need for the required services; we will never share it with third parties, except by legal obligation or with your prior authorization; and we will never use your data for any other purpose not previously indicated.

The privacy policy may be modified since Regarde Le Ciel can modify any type of information that may appear on the web to comply with the regulations or update the policy, without there being an obligation to notify or inform users of said obligations. Publication on the website is sufficient.


The company responsible for the treatment -

Company Name : Sherperex, SL, with trade name Regarde Le Ciel (hereinafter referred to as Regarde Le Ciel)
Registered Office : Calle Sardenya 204-206, Local 1, 08013, Barcelona, Spain.
NIF (Tax Identification Number): B-66589599
This notice regulates the usage of the website www.regardeleciel.com. 


Regarde Le Ciel, as responsible for the website, in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and to the free circulation of these data and other current regulations on the protection of personal data, and by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), informs you that it has implemented the necessary security measures, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.


Method of Obtaining the data and the data we collect. 

Regarde Le Ciel collects the following personal data for the purpose indicated below - 

  1. Create an Account form: name, surname, email, telephone, street, city, and postal code. The personal data collected from this form is used exclusively to manage your account on the website. 

  2. Newsletter form: email, name, and country. The personal data collected from this form is used exclusively to send you newsletters and marketing communication on promotions and products. 

  3. Wishlist / waitlist form : email. 

  4. Order Purchase form: name, surname, email, telephone, street, city, and postal code. The personal data collected from this form is for the processing of an order as a guest. The personal data will only be used for -

    1. Carry out the commercial, administrative, fiscal, accounting procedures that are necessary under current legislation;

    2. Know your opinion and improve the services provided by the web;

    3. Analysis of profiles and usability of the web, through cookies (mentioned in the cookie policy);

    4. Social networks: the corresponding section specifies the use of social networks.


Categories of specially protected data are not processed. 

Any data provided via social media shall be processed in accordance with the Privacy Policies of each Social network. 

The photographs that are posted on the web are the property of Regarde Le Ciel.

You can revoke your consent at any time by sending a letter with the subject “Unsubscribe” in the email reviewed.

In accordance with the LSSICE, Regarde Le Ciel does not carry out SPAM practices, therefore, it does not send commercial emails that have not been previously requested or authorized by the user. Consequently, in all the communications that you will receive from the provider, the user has the possibility of canceling their express consent to receive our communications.

We will not process your personal data for any other purpose than those described, except by legal obligation or judicial requirement.

You will not be subject to decisions based on automated processing that have effects on your data.


How and why do we use your personal data.

We strive to deliver exceptional customer experiences, and one key strategy for achieving this is by gaining a comprehensive understanding of who you are through the data we possess.

This enables us to tailor promotions, products, and services specifically suited to your interests. Our utilization of your data for these purposes is in compliance with data privacy laws, as it aligns with our legitimate interest in comprehending our customers and delivering top-tier service.

Our aim is to provide you with offers and promotions tailored to your interests and timing preferences. To achieve a more comprehensive understanding of you as a customer, we merge your personal data collected from various sources within our business, as outlined earlier.

Additionally, we combine the information obtained directly from you with data sourced from third parties, with whom you have granted consent to share such data with us. An example of this is the Land Registry mentioned previously.

 

Post-Purchase Email Communication

As part of our commitment to providing an exceptional customer experience, Regarde Le Ciel may send a one-time email to customers who have made a purchase but have not subscribed to our newsletter. This email is sent based on our legitimate interest in ensuring that our customers are informed about product updates, promotions, and services that may enhance their shopping experience.

Customers will receive this email only once, and it will include a clear option to subscribe to our newsletter for future communications. If the customer does not wish to receive this type of email, they can easily opt out by following the instructions in the email or by contacting our customer service team.

This communication will be limited to a single invitation, and no further marketing emails will be sent unless the customer explicitly subscribes to the newsletter.

 

Rights of user.

You are entitled to  

  • Right of access: allows the interested party to know and obtain information about their personal data submitted to treatment.

  • Right of rectification or deletion: allows errors to be corrected and data that turns out to be inaccurate or incomplete to be modified

  • Right of cancellation: allows data that is inadequate or excessive to be deleted

  • Right of opposition: right of the interested party not to carry out the processing of their personal data or to cease it.

  • Limitation of treatment: it entails the marking of the personal data kept, in order to limit its future treatment, for the exercise or defense of claims.

  • Data portability: provision of the data object of treatment to the interested party, so that he can transmit it to another person in charge, without impediments.

  • Right not to be subject to automated individual decisions (including profiling): right not to be subject to a decision based on automated processing that produces effects or significantly affects


As a user, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the legality of the treatment carried out before the withdrawal of consent.

You also have the right to file a claim with the control authority if you consider that your rights may have been violated in relation to the protection of your data (aepd.es).


Legitimation of Treatment. 

The legal basis for the processing of the data is your consent granted at the time of giving your data in the corresponding form to carry out the purposes, at the time of marking the check box.

Not providing the requested personal data or not accepting this privacy policy implies the impossibility of achieving the purposes described above.

In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, fiscal, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties. .

The prospective or commercial offer of products and services is based on the consent that is requested, without in any case the withdrawal of this consent conditioning the execution of the subscription contract.


Data Conservation Period. 

Your data will be kept for the duration of the commercial relationship with us or you exercise your right of cancellation or opposition, or limitation of treatment. However, we will keep your data within the legally established terms in the applicable provisions.


Recipients of Assignments or Transfers.

Regarde Le Ciel does not carry out any transfer or communication of data either inside or outside the EU. The provider will only provide information to the security forces and bodies under court order or by obligation of a legal norm, without prejudice to being able to block or cancel your account if there may be indications of the commission of a crime by the user. The information provided will only be available at that time to the provider.

The information you provide us through this website will be hosted on the Regarde Le Ciel servers, contracted to the company that provides the web hosting service. The processing of the entity’s data is regulated by a data processor contract between the provider and this company.

Likewise, the provider uses certain tools to provide services necessary for the development of the activity, being able to store your data. These providers are the following:

  • DHL Express

  • UPS

  • Sendcloud

  • Klaviyo

  • Google

  • Facebook

  • PayPal

  • Klarna
  • Revolut


Security Measures.

The data you provide us will be treated confidentially. The provider has adopted all the technical and organizational measures and all the levels of protection necessary to guarantee the security in the treatment of the data and to avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of the technology and nature of the data stored. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in current regulations.


Language.

The language applicable to this privacy policy is Spanish. Therefore, in case there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.


Social Networks.

We inform you that Regarde Le Ciel may have a presence on social networks. The treatment of the data that is carried out of the people who become followers in the social networks (and / or carry out any link or connection action through the social networks) of the official pages of Regarde Le Ciel will be governed by this section, as well as for those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user.

Regarde Le Ciel will process your data for the purpose of correctly managing your presence on the social network, reporting on the provider’s activities, products or services, as well as for any other purpose that the regulations of Social Networks allow.      

The publication of content is prohibited:

– That they are allegedly illegal by national, community or international regulations or that they carry out allegedly illegal activities or contravene the principles of good faith.

That violate the fundamental rights of people, lack of courtesy in the network, annoyance or may generate negative opinions in our users or third parties and in general whatever the content that Regarde Le Ciel deems inappropriate.

– And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, consumer protection and intellectual and industrial property rights.

Likewise, Regarde Le Ciel reserves the right to withdraw, without prior notice from the website or the corporate social network, those contents that are considered inappropriate.

In any case, if you send personal information through the social network, Regarde Le Ciel will be exempt from liability in relation to the security measures applicable to this platform and the user, in case he wants to know them, must consult the corresponding ones. particular conditions of the network in question.


Suppliers with Data Access.

Our store is hosted on Shopify Inc. This provides us with the online e-commerce platform that enables us to sell our products and services to you.


Changes to the Privacy Policy.

Regarde Le Ciel reserves the right to modify this policy to adapt it to new legislation or jurisprudence.

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by notifying Regarde Le Ciel in the terms established in this Policy for the exercise of rights. This revocation will in no case be retroactive.


Legislation

In general, the relations between Regarde Le Ciel and the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction to which the parties expressly submit, being competent to resolve all conflicts arising or related to its use the Courts.